My phone was stolen so we blocked my sim. I did not activate my id account so I am unable to make one without the phone number but I do have all the necessary information to order a replacement sim car with the same phone number. The live chat is not working and keeps saying failure. How am I meant to order a replacement sim if this feature that I need is not working? Please help!
Okay
FYI, out-of-hours messages on social media are picked-up when the social media team next start work.
Good luck
Okay
The iD agent in the social media customer support team will be able to find your iD account and help you with your phone number.
Oh dear
You can buy a replacement SIM card in-store from Currys, or Carphone Warehouse, for £5 - otherwise you are stuck trying to use the iD live chat service.
Good luck
🤞🤞🤞
Hey
We’re having a few issues with Live Chat at the moment but our Community Moderator
Alternatively, as
Hopefully you get back up and running soon.
Thanks,
Nikhil
In your case, without your own My iD Account online, you’ll need to use the iD live chat service.
Good luck
Hey
You can also activate your replacement SIM online - you’ll need access to the email address that is registered with iD Mobile as we’ll send you an OTP. If you’re unable to access your email address
Hopefully you get back up and running shortly.
Thanks,
Nikhil
Hey
You can also activate your replacement SIM online - you’ll need access to the email address that is registered with iD Mobile as we’ll send you an OTP.
...
Thanks,
Nikhil
Google Chrome seems to prefer link (1)?
Hey
This comes back to the My Account issue you raise earlier (which we’re still looking into). Although both URLs work, and take you through the same process - it appears as though the way you access the page i.e - via the idmobile.co.uk navigation bar or direct determines what URL you see.
Hope that clears things up a little.
Thanks,
Nikhil
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