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Plan change

  • 26 November 2022
  • 3 replies
  • 74 views
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Hi,

I have been trying to find an answer for this, but I can’t.

I have recently got a new plan and ID have sent me a new SIM card. I was wondering if this is correct, as I don’t want to be charged twice (the old and the new plan) and I want to keep my number?

 

Please let me know.

 

Thanks

Neha

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Best answer by andewhite 27 November 2022, 12:49

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3 replies

andewhite
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Userlevel 8
Badge +9

Sounds like purchased an additional iD plan, so you’ll have two active iD SIM cards and two iD plans.

Keep the iD plan that’s using the number you want to keep, and cancel the other iD plan - if you don’t want to be paying for two plans.

You might be able to cancel and return the unwanted plan within its cooling off period.

Good luck @nehaox.

andewhite
Rank
Userlevel 8
Badge +9

 

Mohammed
Rank
Userlevel 7
Badge +10

Hi,

I have been trying to find an answer for this, but I can’t.

I have recently got a new plan and ID have sent me a new SIM card. I was wondering if this is correct, as I don’t want to be charged twice (the old and the new plan) and I want to keep my number?

 

Please let me know.

 

Thanks

Neha

Hey @nehaox 

It does sound like a new contract has been purchased in lieu of an upgrade/plan change.

Have you since been able to get this resolved?

Mohammed

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