Question

Plan Upgrade not showing on account

  • 27 November 2020
  • 2 replies
  • 43 views
M
Rank

I placed an upgrade to my plan on 22nd November, still nothing is showing on my account, given the hassle to try and contact someone, I would like to cancel my account, do i just request a PAC Code?

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2 replies

Will
Rank
Userlevel 6
Badge +8

That’s a shame to hear @macjivefoot, but yes, you can just request a PAC code.

 

Please click here to see all the relevant information on how to get that sorted.

 

If you find you still require assistance, please let us know and we’ll be happy to provide it.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Michelle
Rank
Userlevel 5
Badge +8

Hi @macjivefoot 

 

When completing an upgrade your plan should change over fairly quickly. As this has not happened we’ll need to check your order details as you may have placed an order for a new contract rather than an upgrade.

 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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