I am baffled as to why you seemingly hold your existing customers with the utmost contempt when they exercise their right to choose the best deal in continuing to be your customer. Perhaps if you were to give a full range of upgrade phones, people wouldn't decide to create a new account amd then go through the bizarre little dance you inflict on your so-called valued customers in forcing a triangle port on them where we waste your competitors like GiffGaffs time in sending a PAYG sim.
The fact that your own advisors advise this route rather than providing REAL customer service and just porting it over is just absurd. As a business customer of a cellular provider this is something I know an internal port a)is possible b) happens on a daily basis and c) takes any cellular provider 2 minutes to do.
Please can you confirm that's it's not that you can't but you won't, and the actual reasons for this?
Best answer by andewhite
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