Question

poor coverage

  • 16 June 2023
  • 7 replies
  • 58 views
Hannah Hughes
Rank

Hello, I am experiencing extremely poor coverage in some very obvious (central London, most of my commute which is in a very connected area in greater London and many areas of my local area, which is not known for poor internet). When I go to check your network checker the page doesn't work, neither does the live chat. 

I have only just joined but considering leaving straight away because I just can't use it anywhere!

7 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Hannah Hughes,

Welcome to the Community!

Sorry to hear about the coverage issues that you are having.

We can certainly check this out for you. If you could please provide us with some postcodes that you are having issues at, we can look into it.


Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Hannah Hughes
Rank

KT6 4PE

WC2H 0AP

KT1 3BG

Are some I can think of but it's quite regular that I cant get a connection. if it's a temporary issue that would be good to know but I will be leave the network if this is a standard issue 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Hannah Hughes,

For all three of those postcodes we are seeing that there are issues with the coverage as there’s some ongoing work in the areas.

This will be causing issues at the above postcodes and we apologise for any inconvenience this may cause.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Hannah Hughes
Rank

Do you know when it will be resolved?

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Hannah Hughes,

There’s no ETA showing on when this will be fixed but you can track updates here: http://www.three.co.uk/support/network_and_coverage/network_support

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
H
Rank
Userlevel 1

Hi Mohammed, 

Like the OP I have just joined and this seems to be the same for me, 4 months later. Absolutely no data network in central London of all places. What’s happening? Is this just being left as a glaring hole in the network?

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Harry_S 

 

Sorry to hear you’ve been having issues with coverage, please could you let us know the postcode(s) where you’d have these issues?

 

There’s nothing specific to indicate a ‘glaring hole’ in the network, coverage and outages are typically local to each serving cell site.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply


Terms & Conditions
Why iD Mobile?