Question

poor coverage on iphone 13

  • 8 September 2023
  • 2 replies
  • 17 views

Hi, I have been on ID mobile for a few years, I have a Samsung, although the signal isn't great, I don't have any problems with sending/ receiving texts or calls, however, I have just moved my son over to a sim only ID contract and his signal is awful!! Every message he sends says it fails? I literally sent a message to him off my phone and a message to me off his phone in the same room and yet although he recieved my message, his said it had failed?


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2 replies

Userlevel 8
Badge +9

Have you tried turning OFF iMessage and FaceTime on your son’s iPhone @Natasha Fearon?

Perhaps you could try using the iD WiFi Calling service with the iPhone at home, if you’ve got a home Wi-Fi network. This would allow you to text and call using your home Wi-Fi network instead.

 

Userlevel 7
Badge +7

Hi @Natasha Fearon,

Welcome to the Community!

Could you please try what @andewhite has advised?

If you could also try the SIM in a different handset and see if that makes a difference.

Please let us know how you get on.

 

Kash

Why iD Mobile?