Question

Poor Signal SK16 5 area

  • 29 September 2022
  • 8 replies
  • 43 views
J
Rank

Hi,

 

I keep having issues with having 1 bar or no signal in my local area the coverage map says its fine but i am not receiving calls or messages

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8 replies

andewhite
Rank
Userlevel 8
Badge +9

Try checking online for any local signal issues of faults, using the network status checker page at https://www.three.co.uk/support/network_and_coverage/network_support.

 

Kash
Rank
Userlevel 7
Badge +7

@James Corrigan 

Have you checked the network status in your area to see if there are any ongoing issues?

If you require further assistance, please let us know here.

 

Kash

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J
Rank

Try checking online for any local signal issues of faults, using the network status checker page at https://www.three.co.uk/support/network_and_coverage/network_support.

 

Thank you, this still says the same had to change to 4g but it's still giving one bar signal even though it says good coverage inside and outside

J
Rank

@James Corrigan

Have you checked the network status in your area to see if there are any ongoing issues?

If you require further assistance, please let us know here.

 

Kash

Both 3 and I'd says good coverage indoor and outdoor but 1 bar of signal on 5 and 4 g so unsure on the issue

Mohammed
Rank
Userlevel 7
Badge +10

Hello @James Corrigan,

What’s the full postcode of the area you are facing issues?

Have you tried turning on WiFi Calling in-case the issue is down to blackspots indoors?

Have you always had this issue or has it recently dropped?

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

Hello @James Corrigan,

What’s the full postcode of the area you are facing issues?

Have you tried turning on WiFi Calling in-case the issue is down to blackspots indoors?

Have you always had this issue or has it recently dropped?

Mohammed

Hi, the full postcode is SK16 5JJ.

 

WiFi calling is on its a recent thing within the last two weeks I'd say.

 

Thanks

 

James

andewhite
Rank
Userlevel 8
Badge +9

Try checking online for any local signal issues of faults, using the network status checker page at https://www.three.co.uk/support/network_and_coverage/network_support.

 

Thank you, this still says the same had to change to 4g but it's still giving one bar signal even though it says good coverage inside and outside

Okay @James Corrigan, the Three UK coverage checker is based on computer modelling of predicted coverage at any given location. No doubt these models make a number of assumptions, which means actual coverage and theoretical coverage may not always be aligned, especially in an indoor setting.

Wi-Fi Calling can be useful for fixing poor indoor coverage - anyway, good luck @James Corrigan.

Tom
Rank
Userlevel 7
Badge +4

Thanks for letting us know @James Corrigan

 

Using that postcode on the iD Mobile Coverage and Outage checker it doesn’t look like you should be having any issues currently.

 

Are you able to try the iD Mobile SIM in a different device?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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