I requested to keep my old number and today is switch day. Now my old number has been cut off and the new ID mobile wors instead. Can this be reversed? I want my old number, as requested.
This topic has been closed for comments
Userlevel 8
+9
Number transfers may not be properly completed until 10pm on the date of transfer
Thank you. I have since done a live chat and they confirmed it is in progress and is scheduled to complete at 6pm. However I have now lost service on the number I want to keep, which is a bit of a pain because usually it all happens at the same time.
Userlevel 8
+9
Sounds like you’ve be lucky in the past
I’ve often switched service providers and ported my mobile number, but it has never happened immediately.
I’ve always had a time-period without service after my old provider’s SIM became inactive, and before the number I wanted to keep started working with my new provider’s SIM.
When I transfered my number to iD Mobile, I had no service for about 5-hours and the transfer was completed at around 3pm.
Really? That's interesting. I've never had a delay like that. I've actually just finished a couple in recent weeks as well, for the kids and again I never had a period without service. Good to know though, because that's why I thought there was an issue. I was panicking I had lost the number. It's for my son (17), you can imagine the drama if I told him his number had been lost 😂
Userlevel 8
+9
Really? That's interesting. I've never had a delay like that. I've actually just finished a couple in recent weeks as well, for the kids and again I never had a period without service. Good to know though, because that's why I thought there was an issue. I was panicking I had lost the number. It's for my son (17), you can imagine the drama if I told him his number had been lost 😂
Yeah
🍀
Userlevel 1
Same happened to me where the old number has gone dead and not transferred. First time I have done this process and assumed it would be a slick process but it is clearly not.
Has yours now transferred over? Mine still hasn't this morning, even after I was told on the live chat, it would be 6pm last night.
Userlevel 1
Hi. No it hasn't sadly. I was told 6pm last night now told to wait another 48 hours and chase them up then. Not filled with confidence by this at all.
Wonderful! 😒 I'm just about to do another live chat, I'm sure I will be told the same.
Userlevel 1
My port request was to be completed yesterday. Old no and service has been disconnected by previous supplier yet number has not transfered to iD
Userlevel 1
Looks like we are all in the same boat. Hopefully we will get some answers from iD about what has gone wrong.
It's a bit odd. I've never had a port switch where I've been disconnected without service for a period of time. Its always just happened at the same time. I ported my own number from Lebara to ID last week and it was smooth sailing. This one is for my son, and he is not amused 😬
Userlevel 1
Yep I am pretty grumpy about it too since am expecting calls from recruiters. The fact this has happened to 3 people suggests the issue lies with ID mobile.
Userlevel 1
Just been informed to wait 48hrs while technical look into it. not a happy bunny
Userlevel 1
Shocking and disgusting. Apparently it was a 'problem with the exchange files'.
I was told the same and the window for me to chase them again after their 48 hours has expired opens after 6pm Thursday. Will keep everyone posted.
Userlevel 1
I have the same issue. Number ported out from old provider a couple of hours ago and not yet activated with idmobile.
Userlevel 1
Mine has now switched over. Thanks ID mobile 😀.
Userlevel 1
Mine has now switched over. Thanks iD mobile.
Userlevel 1
Whoop whoop it’s sorted
Looks like mine is sorted too!! Thank god!!
Userlevel 7
+7
Hi
I’m sorry to hear that there was a delay but it’s good to hear that it is resolved.
Kash
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more