I pre-ordered the Oppo Find X5 Pro on 15/03/2022. I received an email on this day giving me an order reference. The email told me that my order is being processed, and that I should get in touch if I don’t receive another email about this processing in the next 24 hours.
I received another email on 15/03/2022 telling me that my order is still being processed. This second email also stated that, “ Although the product you ordered is currently out of stock or on 'pre-order', were expecting it shortly, so it should be with you soon.
In the meantime were going to prepare your order by running your credit check and taking payment (but only if your order requires it).”
The uprfont cost for the phone was charged to my bank account on 16/03/2022 to Carphone Warehouse. I haven’t received another email from iD Mobile since. I tried to get in touch using the chat bot, but I’ve been unable to find my iD customer service pin as I do not have an iD mobile number.
I’m unsure whether my order is still being processed and where I can use my order reference online to check on my order status. The phone is said to be releasing on 24/03/2022. If my order is processed and accepted, I am unsure whether I will receive my phone on this date or later on.
Overall, I am concerned that I might not receive my new phone for a long time if at all. I’m confused by the support in place at iD Mobile, as it seems impossible to use the chat bot without already having an iD Mobile number, and I’m not completely comfortable with posting my concerns publicly as I have been forced to do.
Any help with my pre-ordering concerns would be greatly appreciated.
