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primary and mobile data

  • 22 September 2022
  • 3 replies
  • 246 views
Danielle Ware
Rank
Userlevel 1

I have just moved from EE to iD - I got a new phone as well. I have transferred all apps etc and all fine. I got a PAC code and this has been accepted however now I seem to have 2 networks connecting. 
I have mobile connection to iD and primary is connected to EE. I turned to phone off and on again and now primary has changed to business. 
I have 2 signal bars in the top right of my iPhone as well. 
When I try to make a call it says “last line no longer available - do you want to call with one of your remaining lines?” 
I have no idea what any of this means. Can you help? 

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Best answer by Danielle Ware 22 September 2022, 21:22

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3 replies

Danielle Ware
Rank
Userlevel 1

I’ve sorted it! For some reason it set me up as having a dual eSIM which was keeping me connected to EE. I’ve just worked out how to remove it myself and made iD the primary now :)

Nikhil P
Rank
Userlevel 8
Badge +3

Hey @Danielle Ware, 

Welcome to iD and the Community! 

Glad to hear you’re up and running 😊. 

If you ever need any further support, the Community is here to help. 

Nikhil

iD Community Manager
Mohammed
Rank
Userlevel 7
Badge +10

I’ve sorted it! For some reason it set me up as having a dual eSIM which was keeping me connected to EE. I’ve just worked out how to remove it myself and made iD the primary now :)

Hey @Danielle Ware,

Glad to hear you got it sorted and thanks for sharing.

I came across a customer with the same issue last night also which was very odd.

Mohammed

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