Problem with data in central London. W1B5FE

  • 21 September 2023
  • 6 replies
  • 38 views
P
Rank

Ongoing issue for 4+ weeks. Full 5 bars connection on 4G but there is no data until walking about 1 kilometre away/ changing cell sites

6 replies

andewhite
Rank
Userlevel 8
Badge +9

Looks like there’s a network issue at that location @pettep.

I’ve had this network status for 12+ months in my area. 
 

Kash
Rank
Userlevel 7
Badge +7

Hi @pettep,

Welcome to the Community!

Is the postcode your home address?

If so we can note your account and escalate this to the team to see if they have further information on an estimated time for a fix.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Jasmine1991
Rank

Mines awful too around london

Kash
Rank
Userlevel 7
Badge +7

Hi @Jasmine1991,

I can see that you have posted on another thread.

Please feel free to get back to us there and we will assist you further.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Jasmine1991
Rank

Hi @Kash  can’t find the thread maybe it has been deleted?

 

have contacted customer support number of times and not very helpful, Ofcourse as I researched online I found out this is a big problem especially in London with id mobile network not having any working data in most postcode areas.

I cancelled my contract & going back to Vodafone.

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Jasmine1991,

Not to worry.

Do you have examples of postcodes where you are having issues?

Sometimes in busy areas the mast can be congested which may slow down data speeds etc.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply


Terms & Conditions
Why iD Mobile?