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Problem with email when registering for a login

  • 15 May 2023
  • 5 replies
  • 378 views
JAustin
Rank

Hi, I recently started using ID and need to register a login for the app. It doesn’t seem to be accepting my email. I think I may have had a contract with ID quite a few years back. Is there any way around this?

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Best answer by Tom 16 May 2023, 16:18

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5 replies

andewhite
Rank
Userlevel 8
Badge +9

Nope, unfortunately you’ll need to use a different email address to register again. 

If you’ve got a Gmail account then for example, “another@gmail.com” is the same as “a.n.other@gmail.com”, but iD Mobile would consider these to be different email addresses.

Tom
Rank
Userlevel 7
Badge +4

Hi @JAustin 

 

As @andewhite suggests if you’ve used an email address for an iD Mobile app/website account in the past you won’t be able to use it for another one, you’ll need to use a different email address.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
NothappywithID
Rank

Can somebody tell me how I speak to a human being.

I’ve just joined this network and I seem to be completely locked out of APP.

Got messages saying that I need to change my customer service pin before I get my old number put on my new phone.

 

 

andewhite
Rank
Userlevel 8
Badge +9

Can somebody tell me how I speak to a human being.

I’ve just joined this network and I seem to be completely locked out of APP.

Got messages saying that I need to change my customer service pin before I get my old number put on my new phone.

 

You’d have to chat with customer service online @NothappywithID. 
Unfortunately there isn’t a telephone customer support helpline available at iD Mobile.

Chat online at https://idmobile.co.uk/live-chat (works via a popup window in your browser). 
The iD agents work until 8pm time on weekdays. 

Tom
Rank
Userlevel 7
Badge +4

Hi @NothappywithID 

 

Where have you had the notification you’ll need to change your customer services PIN before porting?

 

You’ll be able to port on the port form linked below;

 

https://switching.idmobile.co.uk/

 

Have you had access to the app previously? (Tracked data usage, change bill cap etc)

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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