Solved

proof of purchase

L
Rank
Userlevel 1

Hi I need help to claim my Samsung chromebook. I can't find my invoice and what I need for proof of purchase. Also no option to live chat! I'm new to this company and already stressed out with it. 

icon

Best answer by Mohammed 2 January 2023, 15:19

View original
This topic has been closed for comments

12 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Lottie1989,

We can get this sent out to you.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
Rank
Userlevel 1

I need the password for document can anyone help please 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Lottie1989,

Sorry for the delayed reply, the password has been sent to you via PM.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Britpup
Rank
Userlevel 1

Hello,

I’m new to iD too, just waiting for my old number to port over, and in limbo trying to register for my iD account. But I’m wanting to caim the chromebook and I haven’t been able to find anything that states it is an INVOICE number, just transaction numbers and order references. Please can anyone tell me where I should be looking?

Thank you

L
Rank
Userlevel 1

If you ask for help on here they will email you your invoice 

Tom
Rank
Userlevel 7
Badge +4

Hi @Britpup 

 

Your invoice number should be your transaction number, this should begin with a “4”.

 

Please let us know if this doesn’t work so we can get in contact.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Britpup
Rank
Userlevel 1

Hi @Tom 

Thanks for responding.

I’ve had a PM from Mohammed, so between us I’m sure we’ll have it sorted soon :)

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Britpup,

I can see that we have responded to your PM.

If you require further assistance you can get back to us there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
R
Rank
Userlevel 1

I'm now in the same boat and need an invoice number to claim the chromebook. 

Can someone message please?

Britpup
Rank
Userlevel 1

Hi @RagingAbe,

I used the transaction number as Tom mentioned above. My claim was approved within a few minutes.

R
Rank
Userlevel 1

Hi @RagingAbe,

I used the transaction number as Tom mentioned above. My claim was approved within a few minutes.

Just submitted my claim 🤞🏻

Mohammed
Rank
Userlevel 7
Badge +10

Hi @RagingAbe,

I used the transaction number as Tom mentioned above. My claim was approved within a few minutes.

Just submitted my claim 🤞🏻

Glad to hear that @RagingAbe

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?