Hello,
Similarly to other topics that I’ve seen, please could an iD member of staff help generate me a “Proof of Usage” document for my account. I’ve spoke to Live Chat about this who have just pointed me in the direction of an email address who are yet to respond and this is somewhat of an urgent request.
Details requested from the insurance company below -
“Thank you for your e-mail. As the proof of purchase doesn’t contain the IMEI number, to complete the assessment we also need you to provide proof of usage. This is written confirmation from your network provider that your phone was in use up to the incident that you are claiming for. This should include the make, model and IMEI number.”
Thanks!
