Question

ranaz

  • 15 August 2023
  • 6 replies
  • 32 views
R
Rank

Hi I have logged in fine trying to go on to my account I.d and it don't log me in.

Says user or password wrong?

This topic has been closed for comments

6 replies

andewhite
Rank
Userlevel 8
Badge +9

Unfortunately, forum members can’t access your iD account to reset your online password @Ranaz.

Have you tried using https://my.idmobile.co.uk/web/cpw/forgot-username/-/forgot/forgotpassword?

Otherwise you’ll probably need to use the online iD live chat for assistance. 
The online iD agents work until 8pm on weekdays.

Tom
Rank
Userlevel 7
Badge +4

Hi @Ranaz 

 

Have you logged in/registered before?

 

I’d recommend registering an account before attempting to log in, if you have registered and are having issues logging in please let us know so we can get in touch.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
R
Rank

Hi Tom yes I have registered.but some how I can't log in but doing through this.

I have changed the password put in the code still not working.

Please could you access me further.

Thank you.

Tom
Rank
Userlevel 7
Badge +4

Hi @Ranaz 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
R
Rank

Hi Tom

I still can't use my I.d account?

I can only log on to this.

But when It asks again I can't get in?

I wanted to change my settings but I can't get in.

It says user name and password don't exist.

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Ranaz 

 

If your username and password are mentioned as not existing it sounds like you haven’t registered to the iD Mobile app/website.

 

Please register an account.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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