Question

reached my cap but have 4.2gb left? what's happening?

  • 17 August 2023
  • 2 replies
  • 23 views
Gail Huddart
Rank

I have reached 80% of my cap but have unlimited minutes and unlimited texts and 4.2 gigabytes worth of data left where are my out-of-plan charges coming from? I arrived in Holland this morning but roaming is on in my settings

 

Thanks in advance

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

If you joined iD Mobile before 20th June 2023, then your EU roaming data allowance might be less than your plan’s UK mobile data allowance @Gail Huddart.

You can check what EU roaming mobile data allowance you’ve got with your iD plan online.

Check at https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy.

Tom
Rank
Userlevel 7
Badge +4

Hi @Gail Huddart 

 

Out of plan charges should be marked to say what they are in your bill, does it label the charges to let you know what’s been charged?

 

Tom

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