Hi they sent me 2 sim cards when I only ordered 1.
Now they have set 2 accounts up.
I've cancelled 1direct debit, but now they are putting me in the hands of the debt collectors.
Cannot speak to anyone only automated chat.
Hope someone can help?.
Thanks jeff.
+9
Just try typing in “talk to a person” to avoid the automated chat-bot
Otherwise contact iD on social media for assistance, using Facebook Messenger or X (Twitter) DM.
The agents work until 8pm on weekdays.
+7
Hi
Welcome to the Community!
If you ordered 2 by mistake we would charge you for both.
Cancelling the direct debit wouldn’t cancel the contract and would result in a missed payment.
If you haven’t managed to get in touch with somebody, please let us know and we can PM you here.
Kash
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