Was delivered the Motorola Razr Ultra this week, just the phone and a bunch of emails saying you’re all set up. No details about sim cards or network setup. What do I do now?
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Userlevel 8
+9
Are you a new customer, or did you get an upgrade via your iD account
New customers should get an iD SIM with their new phone.
If you didn’t you can get a replacement SIM from any branch of Currys, or use the online live chat to order a replacement.
If you upgraded, then use your existing iD SIM card, assuming it fits in your Motorola Razr.
Thanks for the reply.
I ordered a new phone, but I’m an existing pay-monthly customer which I’m wondering if that’s why I wasn’t sent one.
How do I get to the online chat?
Userlevel 8
+9
For iD online live chat try https://idmobile.co.uk/live-chat - the support team work until 8pm weekdays (6pm at weekends).
Did you order your new Motorola SIM-free from iD Mobile?
Userlevel 7
+10
Hey
If you upgraded to a new phone contract, then you would keep the same SIM as we don’t send SIMs with phone upgrades.
The new plan should be showing on your account.
Mohammed
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