I have just wasted 1.5 hours trying to resolve issue with refer-a-friend using the online chat and i am going crazy.
I referred my mum who signed up via link, she joined id and received an email to click a link to submit account number for refer-a-friend
Clicking this link goes to the original refer a friend page where you enter email to start refer a friend process AND NOT a page to enter account number.
Can someone please help
Best answer by Mohammed
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having the same problem, using the email link but its going to refer a friend sign up page rather than submit account number
not a great start and introduction to a new company!
+10
iD Mobile did PM me but it's still not sorted. They were asking questions about my account details (which they should know), then asked about details of my referrer (which they also should know from the referrer's link which I used. Every stage took some extra stage. It seems to me a tactic of stalling, or hoping their customer would give up and forget about it. I shall see, and report to Community.
You're right, not a good start of a new company.
Hello
I can only but apologise if you found these steps frustriating however, we are required to complete security in order to access your account as per data protection guidelines.
As for requesting for the details of your referred purchaser, this is information that was requested by the Team after it was escalated.
The promotion is handled by our promotional partner so we are now waiting on them to get back to us on this.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Mohammed
Thank you, Adele, for the explanation.
Something seems to be moving towards resolving the issue, which is good to know.
+10
Hello
Sorry to hear you are having issues with submitting a refer a friend claim.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Mohammed
+10
Hey
No problem, we can escalate this.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Mohammed
Can someone please help with this issue
After back and forth messages with Facebook team for 4 weeks I then get told
HI our Back Office Team, have confirmed that the accounts account where not linked and unfortunately you are both not eligible. - Jim
That's what I was contacting for!!!!
Has anyone had any joy in actually getting this sorted!!
okay can someone give me a number to call to complain about this - I have had enough and want to speak to someone about this.
Don't know yet!
I also had many message exchanges, and am now told to wait till 1st June because the T&C do specify a requirement of "after two monthly payments have been received by iD Mobile".
Actually my contract started in March, and iD Mobile have already received my first two (March and April) monthly payments.
I'm not going to argue with them. If they want the May payment as well. Fine, I'll wait.
Good luck!
+7
Hi
Welcome to the Community!
What seems to be the issue. Is the page not loading?
Just to confirm you are using this link: https://www.idmobile.co.uk/refer-a-friend
Kash
iD Mobile did PM me but it's still not sorted. They were asking questions about my account details (which they should know), then asked about details of my referrer (which they also should know from the referrer's link which I used. Every stage took some extra stage. It seems to me a tactic of stalling, or hoping their customer would give up and forget about it. I shall see, and report to Community.
You're right, not a good start of a new company.
Hey
This is caused by cookies.
Try Incognito or private browsing window and this should work.
Sometimes signing out of Community before going onto the site will also work.
Mohammed
Still not working
Hey
This is caused by cookies.
Try Incognito or private browsing window and this should work.
Sometimes signing out of Community before going onto the site will also work.
Mohammed
Still not working
Not that there is much benefit to it anyway!
I’m having the same issue as the original poster (spluff). the link is not working, and not giving the opportunity to enter the new account number. Any recommendations?
I have just wasted 1.5 hours trying to resolve issue with refer-a-friend using the online chat and i am going crazy.
I referred my mum who signed up via link, she joined id and received an email to click a link to submit account number for refer-a-friend
Clicking this link goes to the original refer a friend page where you enter email to start refer a friend process AND NOT a page to enter account number.
Can someone please help
My link is also not working please can you assist
+10
Hey
This is caused by cookies.
Try Incognito or private browsing window and this should work.
Sometimes signing out of Community before going onto the site will also work.
Mohammed
Hope some of you get somewhere, I just keep getting told I did something wrong, when I just received sn email ftom them with a wrong link!?!
+7
Hi
Have you logged into the refer a friend portal?
Does it give you any information regarding your referral and if you have been sent the gift card?
It may also be worth checking your junk/spam.
If you don’t have anything, please let us know and we will escalate this to be looked into.
Kash
That's really bad, Adele. Your screen shots all seem to be following the correct procedure. I've not got mine sorted yet.
Hello. I have the same problem too. I am a referred friend and sign up using the link my brother sent me. Followed procedure and received a welcome email with the “Submit your Account Number” link in the email.
I duly purchased an iD product, received my account number and clicked on the Submit your Account Number link on the welcome email. It simply took me to the Refer-a-friend homepage, and no facility for me to enter my account number.
I’m supposed to do this within 14 days after purchasing the iD product, in order to comply with the Refer-a-friend T&C. Today is day 3.
Please help.
I keep getting this
The requested URL was rejected. Please consult with your administrator.
Your support ID is: 9485041472425217222
The refer a friend page or link isnt working for me.
I would appreciate some help from idMobile on this problem
I have the same issue as Spluff. I need someone to contact me direct and I’ll share account numbers etc
i have noticed this problem existed 6 months ago and was resolved by someone sending a private message with codes. Can someone from id please contact me so this can be resolved.
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