Question

Refer a friend not working

  • 1 June 2023
  • 3 replies
  • 35 views
Duncan Impey
Rank

My wife referred me but I can't enter my account number for the referal the page just ends up being the referal page. I see from previous that other people have had the same problem. Looks like a complete slam. I also can't complain cause the complaint addresse doesn't work and live chat URL​addresse​is also not working. Absolute nightmare I can't contact anyone 

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3 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Duncan Impey 

 

What issues are you having with entering the account number? Have you had the email to enter it?

 

Tom

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Duncan Impey
Rank

Hi Tom

Thanks for your reply, I am unable to enter the ac number as the page reverts back to the referral page. I see that a lot of other customers have had exactly the same issue. I have rang ID today to complain, they said they would forward onto the referral department .

Kind regards 

Duncan

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Duncan Impey,

Have you previously linked your details?

So when the referreal was sent to your email, did you follow the link before purchase and input your details then make a purchase?

Or did you just click the link then proceed straight to purchase?

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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