I have been with ID for about 4 months and have just transferred my wifes phone over but (because I pay the bill) I added it with my email address. Now I can’t get to her usage \ management etc because it’s only showing my phone on the portal. How can I get it changed?
Okay
If you registered an iD online account for your plan, you can’t add your wife’s plan to that account.
Your wife will need a separate iD online account - anyway good luck.
Do you know how I can change it to her own email address? I can’t find a number to speak to someone to sort it.
Unfortunately, you can’t change the email address used to register an iD account.
I’m a bit confused about the email addresses used here - you’ve got an iD My Account online, and you sign-in with your email address - right?
Hi
Could you try to actually register your wife’s number here?
Thank you,
Rory
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