Question

Registering an account online with iD Mobile

  • 12 September 2023
  • 6 replies
  • 117 views
T
Rank

I joined up for ID mobile over the weekend. I am bringing my number across from my current network. I cannot set up my id mobile account on line. I appreciate my old number has not transferred across. I tried using the order number and transaction reference number on the online form - neither work - so stuck in limbo now - cannot set up my account online. Grateful for advice on how to sort. Many thanks

6 replies

andewhite
Rank
Userlevel 8
Badge +9

Perhaps best waiting until the day after your number transfer has been completed @tsheldon. 

I also had trouble when I registered for my iD online account, but eventually succeeded.

A
Rank
Userlevel 1

I have the same problem also, porting my old number I put PAC details in Friday should have completed Monday it's still outstanding despite  CS assurance it would be completed by 6 pm.Tuesday

T
Rank

Thanks for your feedback

Kash
Rank
Userlevel 7
Badge +7

Hi @Apn117,

Welcome to the Community!

Has your port completed now or did you still require assistance.

Please let us know if you require further assistance.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Januszkiewicz Anna
Rank

So many times tried to register with IDMobile and failed every time. Must be some tehnical issue. Can someone contact me and help me go thru?

Kash
Rank
Userlevel 7
Badge +7

Hi @Januszkiewicz Anna,

I can see that we have responded to your other post.

Please get back to us there if you require further assistance.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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