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replacement sim sctivatwd but not working

K
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I put my new sim in on Friday and waited for it to start working but it hasn’t I don’t know what to do 

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Best answer by andewhite 9 May 2022, 21:57

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andewhite
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Userlevel 8
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Is the new SIM a replacement you’ve ordered, or have you purchased a new SIM plan with iD?

K
Rank

Is the new SIM a replacement you’ve ordered, or have you purchased a new SIM plan with iD?

It is one I ordered from online 

andewhite
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Userlevel 8
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Okay, new SIM cards are supplied by iD already activated.

Given what you’ve posted it could be one of several things:

  1. The SIM card is faulty.
  2. Your phone is faulty.
  3. Your phone is locked to a different network.
  4. There is no iD mobile signal is the location you’re using the phone.

Replacement iD SIM cards are not activated.
They always need to be activated before they can be used.

Anyway, good luck.

Rory
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Userlevel 5
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Hi @Kwiggles, I’d recommend contacting the Facebook, Twitter or Live Chat teams for help with this.

 

Thank you,

Rory

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K
Rank

Okay, new SIM cards are supplied by iD already activated.

Given what you’ve posted it could be one of several things:

  1. The SIM card is faulty.
  2. Your phone is faulty.
  3. Your phone is locked to a different network.
  4. There is no iD mobile signal is the location you’re using the phone.

Replacement iD SIM cards are not activated.
They always need to be activated before they can be used.

Anyway, good luck.

hi how can I check the id mobile signal 
andewhite
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Userlevel 8
Badge +9

Try these links, with your postcode:

  1. Coverage checker
  2. Network status checker (for network faults)

Good luck!

K
Rank

Try these links, with your postcode:

  1. Coverage checker
  2. Network status checker (for network faults)

Good luck!

I have checked them and there isn’t a problem what should I do if it’s my phone 

andewhite
Rank
Userlevel 8
Badge +9

Borrow a working SIM card from somebody and try this borrowed SIM in your phone.

If your phone doesn’t start working, then it’s probably faulty.

Where did you get your phone?

 

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