Solved

Report a fraudulent iD account

  • 18 January 2023
  • 1 reply
  • 226 views
M
Rank

I am not an ID mobile customer but have just received a letter regarding an account that has been set up in my name. I have recently been a victim of identity theft and have had lots of mobile phone contracts set up using my details with various providers. 
 

The live chat does not work on the IDMobile website and I cannot find an email to contact or a number to call where it is actually possible to speak to someone. 
 

How do I go about reporting this and get the account closed?

I have already visited the Action Fraud site.

icon

Best answer by Tom 20 January 2023, 13:59

View original
This topic has been closed for comments

1 reply

Tom
Rank
Userlevel 7
Badge +4

Hi @mobile2455 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?