Question

ROAMING: What are my options if I go over 30GB limit?

  • 17 March 2024
  • 4 replies
  • 57 views
S
Rank

Travelling to France for 2 weeks. If I use up my inclusive 30GB roaming limit, what are my options? 

I can see that I can buy an add-on for data but was wondering if you can buy multiple data add-ons? For example, if I use up the first add-on, can I purchase another to maintain my data? 

4 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Steelmen91,

Welcome to the Community!

Add-ons won’t work once you have used your fair usage amount.

As per the fair usage link https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy#after-june-2023

  1. If you're on a plan with less than 30GB, you can use your full monthly data allowance. If you've got any rolled over data or add-ons, you can use them at no extra cost while your combined data usage is under 30GB. If you go over the 30GB limit, we'll add a surcharge of £3 per GB for the remainder of your data allowance, including any rolled over data or add-ons. Afterwards, you'll be charged at the standard out-of-plan data rate of 10p per MB of data.
  2. If you're on a plan with 30GB or more (excluding unlimited plans), you can use your monthly data allowance up to 30GB. After that, we'll add a surcharge of £3 per GB for the remainder of your data allowance, including any rolled over data or add-ons. Afterwards, you'll be charged at the standard out-of-plan data rate of 10p per MB of data.
  3. If you've got an unlimited data plan, you can use up to 30GB a month while Roaming free of charge. If you go over the 30GB limit, we'll add a surcharge of £3 per GB for the remainder of your data allowance.

Kash

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L
Rank

Hi. I'm in Italy and I have gone over my 30 GB roaming fair usage. However, the local mobile provider has stopped my mobile data access rather than charging me extra. How do I continue using data at the additional surcharge? 

Tyler
Rank
Userlevel 3

Hey there @LondonRich, when you say the local mobile provider has stopped you using your mobile data, what do you mean by this sorry?

 

Thank you,

Tyler

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
Rank

I get a notification message from the local mobile provider WINDTRE "No internet. You may be out of data from WINDTRE. Tap for options.". Then when I tap nothing happens. 

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