Question

Rollover after change of plan

  • 4 August 2023
  • 3 replies
  • 50 views
P
Rank

Hi, I changed to a new plan last month, from 1gb to 4gb. When the month ended, I had 4.2gb overall left (started with 5.29gb) but at the start of the next month it reverted to 4gb total allowance. Should the 4.2gb, or at least, a portion of it not rolled over? Thanks for any help

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3 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @pep27871,

Welcome to the Community!

You can't roll over unused data from the billing period when you changed plans. Instead, your Data Rollover will re-start at the beginning of your new plan.

 

 

Kash

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D
Rank

So you're telling me that I had 100gb of data so I changed my plan to pay for less data for a while and you steal all my rollover data!

Didn't explain this scam very clearly did you.

Tom
Rank
Userlevel 7
Badge +4

Hi @Dannsdaze95 

 

I’d recommend checking our plan change page with the following statement;

 

 

 

 

 

https://www.idmobile.co.uk/help-and-advice/plan-changes

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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