Hi
I purchased the S23 Ultra on a contract in store and completed the enhanced trade in form. Staff in store told me to do it online so I completed it all and sent it off. They have now had my phone for 9 days and not sent any payment yet even though terms and conditions state payment will be made in 3 to 5 days.
Store won't help me and 9nline chat have also not helped me.
Is there anything I can do, save for raising a formal complaint?
Thank you
+7
Hi
Welcome to the Community!
We are sorry to hear about the issues with your trade-in.
Have you received or emailed TradeUpHelp@currys.co.uk regarding your trade-in?
We would advise to email the team directly and they should be able to get this sorted for you as quickly as possible.
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Kash
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