Hi,
I saw a promotion on the ID Mobile website which tempted me to order a Samsung S22 Ultra
The promotion was +£150 boosted cashback when trading in any phone against an S22 Ultra
I chose to trade in a fully functioning IPhone 5s for £5 + £150 boost
I received the phone on 7/11/22 but didn't receive the trade in pack?
I have no emails or details on what happens now. I'm worried that this could turn into a wild goose chase.
I have not yet ported my number as if the cashback doesn't work out I'm going to fully return the order.
Please can someone Advise. I've seen on other posts that an ID Mobile employee called Mohammed has been very helpful regarding these issues.
Kind Regards
Wayne