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selected wrong package

  • 3 January 2024
  • 3 replies
  • 32 views
Dean Pob Fellows
Rank
Userlevel 1

Hi I've just purchased a new contract phone but I've selected the wrong package and the order has gone through. Is there a way to change my package 

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Best answer by andewhite 4 January 2024, 10:21

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3 replies

andewhite
Rank
Userlevel 8
Badge +9

If your order hasn’t been dispatched, the iD sales team on 020 7139 1397 might be able to help with this, @Dean Pob Fellows.  

Otherwise, you’ll probably have to return your order, and then order the package you want. 

 

Dean Pob Fellows
Rank
Userlevel 1

Thanks andewhite

Tom
Rank
Userlevel 7
Badge +4

Hi @Dean Pob Fellows 

 

I’d recommend the same above from @andewhite, we may need to return your current order and place a new one, if it hasn’t been dispatched yet this may be easier, please contact the sales team as they may be able to assist.

 

Tom

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