I sent my daughter an mms picture message yesterday once and she has and keeps recieving the same message....she now has had the same message 9 times and i have a charge if £3.00 on my bill......for a message i sent once???
sent 1 mms and keep being charged over and over
Userlevel 8
+9
Did this happen on 1st or 2nd Dec
Does your daughter use iD Mobile?
iD Mobile had major network problems on 1st & 2nd Dec, affecting access to their mobile services for thousands of customers - perhaps this affected your MMS message.
No was yesterday the 3rd and she is on 3MOBILE
I havent had any issues on the 1st ir 2nd
Yet i keep getting charged for the same message
Userlevel 8
+9
Okay
I guess by setting your iD account bill cap to £0, you won’t get charged for anything that’s not included in your plan allowances or add-ons.
Meanwhile, the primary iD Mobile channels for customer support are:
- Online Live Chat at https://idmobile.co.uk/live-chat (via popup window in a browser).
- Private messages using Facebook Messenger.
- Sending an X (formerly Twitter) DM.
The agents work until 8pm on weekdays (6pm at weekends).
Userlevel 7
+7
Hi
Welcome to the Community!
It is strange indeed that you are being charged for it multiple times.
Please let us know if you didn’t manage to get in touch with somebody and we can help.
Kash
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