Hello,
My direct debit was recently cancelled due to insufficient funds.
I have since paid my bill but I'm unable to set up the direct debit again, each time I enter my details it won't allow me to set it up.
I would love to speak to someone to rectify this rather than ringing manually to pay my bill each month
Thanks
+9
Unfortunately iD Mobile don’t provide a telephone support helpline
iD help and support is 100% online.
I’d suggest double checking your address details in your iD online account match the address you’ve given to your bank.
+7
Hi
Welcome to the Community!
Once the balance on the account is cleared you should be able to set up a direct debit.
You’ll need to ensure that the address on the iD Mobile account is the same as the one that the bank account is registered with.
Kash
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