Question

showing wrong data

  • 2 January 2024
  • 22 replies
  • 114 views
Imran Rashid
Rank

Hi i have upgraded my connection to sim only plan and i get 200GB but on app and website it showing wrong data 

22 replies

andewhite
Rank
Userlevel 8
Badge +9

I think the iD online account (iD app) can sometimes take 24-48 hours before it is properly sync’d with the iD back-end billing system/s, @Imran Rashid.

Kash
Rank
Userlevel 7
Badge +7

Hi @Imran Rashid,

Welcome to the Community!

As your data is pro rated it may not show the full allowance until your allowances refresh.

However as @andewhite advised please allow 48 hours and try logging into the website and the app and it should be correct.

 

Kash

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Imran Rashid
Rank

I did it still same

andewhite
Rank
Userlevel 8
Badge +9

Have you tried restarting your handset @Imran Rashid?

 

Imran Rashid
Rank

Yes spoke to customer service and sent screenshot aswell they said 24-48hours will be fix but still same

Tom
Rank
Userlevel 7
Badge +4

Hi @Imran Rashid 

 

What date did your billing cycle refresh?

 

When did you upgrade to SIM only?

 

Were you given a new number for this upgrade?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Imran Rashid
Rank

My allowance refresh 11 days left and upgrade on 16th December 2023 and had same number never had new number 

Imran Rashid
Rank

That what it says 178.3 of 187.1gb instead of 200gb

andewhite
Rank
Userlevel 8
Badge +9

Okay @Imran Rashid, once you get to the next billing period (14 Jan 24 - 13 Feb 24), your allowance will be shown correctly in the iD app. 

I’d recommend removing the pictures from your post, which show your personal details - otherwise, be prepared to be a potential victim of identity theft.

 

Imran Rashid
Rank

Ok what if it doesn't show correct data what need 2 do then

andewhite
Rank
Userlevel 8
Badge +9

If the iD app seems wrong when you’re in your 14 Jan 24 - 13 Feb 24 billing period, I’d suggest talking to iD support using the online iD Live Chat service, @Imran Rashid.

 

Imran Rashid
Rank

Ok what shall i say to them when chat to them

andewhite
Rank
Userlevel 8
Badge +9

Sorry, I’m not sure @Imran Rashid - I don’t think the iD app will display wrong information in your 14 Jan 24 - 13 Feb 24 billing period.  

Tom
Rank
Userlevel 7
Badge +4

Hi @Imran Rashid 

 

As mentioned above by @andewhite the full 200GB allowance will be given in the next billing period, as you’ve upgraded/changed plan mid billing cycle you’d get that allowance but for what’s left of the month.

 

For example, a billing period is 30 days. If I moved to a plan with a 30GB allowance on day 15 of my billing period, I’d get 15GB, not the full 30GB.

 

The next month, it’d start at the full 30GB.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Imran Rashid
Rank

Ok but what after my billing cycle it doesn't show full 200gb

Kash
Rank
Userlevel 7
Badge +7

@Imran Rashid,

If this is the case, please let us know and we can PM you.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Imran Rashid
Rank

Hi it still same showing wrong 

andewhite
Rank
Userlevel 8
Badge +9

Hi it still same showing wrong 

The data allowance won’t change until your new billing starts.

Once your new billing period begins on 14-Jan-2024, the allowance should be shown as 200Gb/month. 

If not, just ask for a PM from iD Mobile, as @Kash advised here on 08-Jan-2024.

 

 

Imran Rashid
Rank

Ok will wait till 14th Jan see what it show if it show my old not 200gb then will chat to them

Kash
Rank
Userlevel 7
Badge +7

Hi @Imran Rashid,

No worries, please get back to us here and we will PM you if required.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Imran Rashid
Rank

Ok what date will be be refresh by

Tom
Rank
Userlevel 7
Badge +4

Hi @Imran Rashid 

 

Your billing cycle refresh should show in your iD Mobile app/website.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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