Hi i have upgraded my connection to sim only plan and i get 200GB but on app and website it showing wrong data
I think the iD online account (iD app) can sometimes take 24-48 hours before it is properly sync’d with the iD back-end billing system/s,
Hi
Welcome to the Community!
As your data is pro rated it may not show the full allowance until your allowances refresh.
However as
Kash
Yes spoke to customer service and sent screenshot aswell they said 24-48hours will be fix but still same
Hi
What date did your billing cycle refresh?
When did you upgrade to SIM only?
Were you given a new number for this upgrade?
Tom
My allowance refresh 11 days left and upgrade on 16th December 2023 and had same number never had new number
Okay
I’d recommend removing the pictures from your post, which show your personal details - otherwise, be prepared to be a potential victim of identity theft.
If the iD app seems wrong when you’re in your 14 Jan 24 - 13 Feb 24 billing period, I’d suggest talking to iD support using the online iD Live Chat service,
Sorry, I’m not sure
Hi
As mentioned above by
For example, a billing period is 30 days. If I moved to a plan with a 30GB allowance on day 15 of my billing period, I’d get 15GB, not the full 30GB.
The next month, it’d start at the full 30GB.
Tom
Hi it still same showing wrong
The data allowance won’t change until your new billing starts.
Once your new billing period begins on 14-Jan-2024, the allowance should be shown as 200Gb/month.
If not, just ask for a PM from iD Mobile, as
Hi
No worries, please get back to us here and we will PM you if required.
Kash
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