Question

sim card

  • 28 October 2023
  • 2 replies
  • 22 views
Mark Pryor
Rank

Have a new phone Samsung a54 5g and has come with an id mobile sim but phone is not recogising the sim in this or any other phone.

please help

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Sounds like a faulty SIM card @Mark Pryor.
Get replacement from any Currys store, or chat to an agent online using iD Live Chat.

Tom
Rank
Userlevel 7
Badge +4

Hi @Mark Pryor 

 

Did you get the phone delivered directly to you or was it ordered online and picked up in a Currys store?

 

It’s possible you may need a replacement SIM card as @andewhite suggests, if you’re still having issues with this, please let us know so we can get in touch to identify and resolve this.

 

Tom

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