Question

Sim card has not arrived no confirmation email of monthly sim only plan.

  • 18 May 2023
  • 1 reply
  • 25 views
C
Rank

I ordered a sim only monthly plan on May13th.  I downloaded the contract from the online order page.  I received no confirmation email of the order. I have heard nothing from you. The sim has not arrived.  Is this a scam? As the sim has not arrived I have no phone number so can not register on your app or contact you.  I wish to cancel this monthly plan if you can not sort this out quickly. 

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1 reply

Tom
Rank
Userlevel 7
Badge +4

Hi @Calgary25 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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