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sim card issues

  • 3 January 2024
  • 7 replies
  • 89 views
Kenneth Fletcher
Rank

Good evening,

I have just moved to ID mobile, my number was going to be ported over on the 02/01/24, however due to the Xmas post I did not receive my SIM card until the 03/01/24.

i cannot register on the system, using either my old number or the one ID mobile have given me.

where do I go from here ? 

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Best answer by andewhite 3 January 2024, 20:19

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7 replies

andewhite
Rank
Userlevel 8
Badge +9

Maybe wait 24-48 hours, while the iD back-end systems and their web applications resync, then try again.

When I switched to iD Mobile, I found it necessary to try and register online once or twice a day over several days, before I successfully created my iD online account, @Kenneth Fletcher. 

Kenneth Fletcher
Rank

Thank you, I will give it a day or so.

Tom
Rank
Userlevel 7
Badge +4

Hi @Kenneth Fletcher 

 

With porting and registering an iD Mobile app/website account, it can take some time for the system to sync back up with the new number, I’d try registering maybe 24 hours after your port has completed.

 

Thanks for the help here, @andewhite.

 

Tom

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H
Rank

Hi, was this resolved as I am having the same problem, I can also send calls and texts but not receive them 

Kash
Rank
Userlevel 7
Badge +7

Hi @Harri6402,

Welcome to the Community!

When did you port your number over?

Have you restarted the handset and reset your network settings?

If you have ported, you may need to update your settings to reflect the correct number.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
H
Rank

All sorted now, the porting was slow fully transfer.

I have been given a days line rental as compensation.

Thanks

Kash
Rank
Userlevel 7
Badge +7

Hi @Harri6402,

Glad to hear that this is resolved.

Please let us know if you require further assistance.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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