Question

Sim card not received

  • 15 February 2022
  • 2 replies
  • 236 views

My SIM card order was sent last Tuesday and I still haven’t received it, so it’s been 7 working days. What do I do next? Tried to call the help number in the delivery FAQ but it directed me back online.


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2 replies

Userlevel 8
Badge +9

If it’s for a new contract you’ll be paying in advance, for something you can’t use.

Get yourself a replacement SIM - sounds like the original SIM has gone AWOL.

Read more about solutions to delivery problems in the “My delivery hasn’t arrived. What should I do?” community article - good luck. 

Userlevel 5
Badge +6

Hi @CLR27, the quickest way to have a new SIM sent out is to talk to our Live Chat team.

 

Thank you,

Rory

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