Question

sim card not received

  • 26 July 2023
  • 4 replies
  • 23 views

iphone 14 has arrived but no sim card received. number being ported across but without sim I wont be able to access network. Can i have an update on when it will arrive? 


This topic has been closed for comments

4 replies

Userlevel 8
Badge +9

Okay @Brucesuraci, if you ordered your handset + line rental from iD Mobile, then your SIM card and handset should’ve been delivered together.

If you don’t have a SIM card, get a replacement from your nearest Currys store, otherwise use the iD online live chat service to request a replacement.

I hope you get an iD SIM soon @Brucesuraci.

Live chat not working - this keeps coming up:

 

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 16041408447829795952

 

is there any way i can be contacted or sent one via this platform? 

Userlevel 8
Badge +9

Unfortunately, if you’re are signed-in to your iD community account @Brucesuraci, then you’ll get this error when you try and visit the main iD Mobile website. 

To avoid the error you can:

  1. Sign-out of your iD community account before going to the main iD website.
  2. Open an incognito or private tab/window in your web browser, then use the iD live chat.

Otherwise, if you don’t mind waiting, somebody from iD will read you post in a day or two.
🤞 

Userlevel 7
Badge +7

Hi @Brucesuraci,

Welcome to the Community!

Just checking if you still require assistance with this?

If you didn’t manage to get in touch with anybody, please let us know here and we can PM you.

 

Kash

Why iD Mobile?