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Sim card not recognised

  • 3 July 2023
  • 6 replies
  • 181 views
SmallWhiteApple
Rank

Hi. I’ve just ported from GiffGaff and received my new pay monthly sim. 
 

the port seems to have completed as I have lost signal on my GiffGaff sim. The problem is my new iPhone 11 doesn’t recognise the new ID sim. Whenever I insert it, I get an error saying sim not recognised. I don’t get this error when I put the GiffGaff sim inside (although I’ve obviously not got signal any longer on my GiffGaff sim). 
 

I’ve tried turning phone on and off, and also toggling aeroplane mode, neither work. 
 

i can’t speak to a human from ID as I believe it’s all online. 
 

Any help appreciated. 

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Best answer by andewhite 3 July 2023, 18:14

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6 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @SmallWhiteApple, sounds like your new iD SIM could be faulty. Does it work in another handset?

Does another SIM work in your new iPhone 11?

 

SmallWhiteApple
Rank

Hi. No it doesn’t work on my partners iPhone 14 pro. How can I have been sent a faulty sim?

 

we are overseas now for the next 2 weeks. 

andewhite
Rank
Userlevel 8
Badge +9

One quick way of getting a replacement iD SIM is to pop into your nearest Currys store and pick-up a free replacement, which will then need to be activated.

Should be possible within the next 2-weeks.
🤞

SmallWhiteApple
Rank

We’re on holiday NOW for the next 2 weeks. 
 

can I claim anything back on my bill as I can’t use the sim for the next 2 weeks and I’m paying for it. You sent me a defective SIM card. 

andewhite
Rank
Userlevel 8
Badge +9

Okay @SmallWhiteApple, just a forum member like you and not an iD advisor.
The iD community is a public forum, which anybody with Internet access can easily read. 

Judging by forum posts, it seems defective iD SIM cards might be more common than expected.

In my experience, it seems there’s better customer support if you contact iD Mobile privately using Facebook Messenger, or by Twitter DM.

Alternatively, use their online live chat chat service https://idmobile.co.uk/live-chat.

Support teams work until 8pm UK time on weekdays (6pm at weekends).
🤞

Tom
Rank
Userlevel 7
Badge +4

Hi @SmallWhiteApple 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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