Hi. I’ve just ported from GiffGaff and received my new pay monthly sim.
the port seems to have completed as I have lost signal on my GiffGaff sim. The problem is my new iPhone 11 doesn’t recognise the new ID sim. Whenever I insert it, I get an error saying sim not recognised. I don’t get this error when I put the GiffGaff sim inside (although I’ve obviously not got signal any longer on my GiffGaff sim).
I’ve tried turning phone on and off, and also toggling aeroplane mode, neither work.
i can’t speak to a human from ID as I believe it’s all online.
Any help appreciated.
Best answer by andewhite
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