Ordered SIM-only on 09/02/23 and have received all other emails (direct debit, order confirmation, contract documents) but no email from DPD or anything concerning dispatch of my order. I do not want to pick up another order from a Currys store, so please can you advise how to resolve this from this forum.
Transaction Number: [REDACTED]
Many thanks.
+4
Hi
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I’m sorry to hear you hadn’t had an email notification, SIM only orders are currently dispatched via Royal Mail, therefore there wouldn’t be any tracking information.
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The SIM would be delivered via Royal Mail within 3-5 working days, if ordered on 09/02/23 you should have received this by end of day 16/02/23, have you received the SIM by this time?
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Tom
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