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I was using my phone as usual and my SIM card has just stopped working and it’s not the phone as I have tried my mothers SIM card in it and it works. I’ve tried everything possible like updating my phone and all of that but it is still not working.

Hello @Lacey Wigglesworth,

It’s quite unusual for a SIM to suddenly stop working.

Is your Mum’s SIM card also from iD Mobile?

If not, you should check the network status in your area - there might be a service disruption affecting your signal.

Good luck.

 

Hello @Lacey Wigglesworth,

It’s quite unusual for a SIM to suddenly stop working.

Is your Mum’s SIM card also from iD Mobile?

If not, you should check the network status in your area - there might be a service disruption affecting your signal.

Good luck.

 

Hi my mums SIM card is not from ID mobile and I can’t check the network status is there anything else I could do 

Okay @Lacey Wigglesworth, can you use your Mum’s phone or her SIM in your phone to check the network status?

For a replacement SIM, I suggest the “How do I get a replacement SIM card?” community article.

If you get a replacement SIM from a Currys/Carphone Warehouse store you may be charged.

Once you’ve got a replacement SIM, you'll need to activate it using the iD live chat service. Just tell the agent you’d like to process a SIM swap.

Anyway, good luck.

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