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Sim Disabled - need new sim

  • 5 July 2023
  • 5 replies
  • 93 views
J
Rank

Hi - I upgraded a few months ago and used my old sim as requested/suggested by you.

 

I logged into the app on the 2nd July and you activated the ‘new’ sim.  I dont have the new sim and now my phone wont work!

 

I need this tomoprrow as i’m going to a festival for the weekend.

 

Help

 

Danny

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Best answer by WelshPaul 5 July 2023, 09:16

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5 replies

WelshPaul
Rank
Userlevel 8
Badge +6

If you still have the old SIM card, try asking a live chat agent if they can reactivate it.

You can access live chat here.
 

Failing that, pop in to your local Curry’s store @Jaypea and ask them for a replacement SIM. It won’t cost you anything and will be the quickest way of obtaining a replacement SIM card.

J
Rank

Many Thanks @WelshPaul - i’ll pop up tonight.

Tom
Rank
Userlevel 7
Badge +4

Hi @Jaypea 

 

As you need a replacement SIM card quickly the quickest way would be as @WelshPaul suggests picking one up from a local Currys store and then activating the SIM card itself in the iD Mobile app.

 

Please let us know if you need anything else.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

Hi @Tom and @WelshPaul All sorted - went to shop last night and actoivated sim via app - all good.  Thanks for the help.

Kash
Rank
Userlevel 7
Badge +7

Hi @Jaypea,

Glad to hear that this is resolved.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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