I have recently switched networks to ID. When I put the SIM card into my phone, nothing happens and I have no signal. I tried everything to fix it.
Best answer by andewhite
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Userlevel 8
+9
It sounds like you might’ve received a damaged, faulty or inactive SIM card
Does the iD SIM work in an alternative unlocked handset?
Userlevel 1
no it does not
Userlevel 8
+9
Okay
Here’s two ways of getting hold of a replacement iD SIM card
- Pick-up a replacement SIM card from your nearest Currys store at your convenience.
- Start an online Live Chat to request a replacement SIM via the post (Royal Mail).
Userlevel 1
option 1 is probably better for me. How would I go about doing that?
Userlevel 8
+9
Okay, I’m not from iD Mobile, nor Currys - however, you’d like to think the staff in your nearest Currys store can help you
Userlevel 1
ok after reading the F.A.Q. it seems that after I get a replacement SIM card I’ll need to activate it on my account. The problem with that is that I never made an account, and to make an account I need to receive a text message, which I can’t do due to my lack of sim card.
Userlevel 8
+9
You don’t need an online account to activate your iD SIM card
Do it without an account at https://my.idmobile.co.uk/ja/web/cpw/sim-swap.
Just answer the “Are you already registered for the iD Mobile App or My Account Online?” question by using the “No, not yet” option.
Userlevel 1
ok great, Thank you very much for your help
Userlevel 7
+4
Hi
Glad to hear
Tom
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