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Sim not activated after 24 hours

  • 4 March 2024
  • 4 replies
  • 63 views
B
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I upgraded to a new phone and did not order a replacement sim.

I got a message to say that the activation is in progress over 24 hours ago, but still not got any service/sim recognised. The sim fits the phone and it is not damaged. Any suggestions?

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Best answer by andewhite 4 March 2024, 11:20

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4 replies

andewhite
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Userlevel 8
Badge +9

If your existing iD SIM card fits new handset, have you tried using the old SIM instead, @benfudge00?

 

B
Rank

@andewhite Hello! I don’t have another SIM. I have tried putting it back into my old phone, but that doesn’t work either. 

andewhite
Rank
Userlevel 8
Badge +9

Sounds like there’s been a mixup, @benfudge00. 

It appears iD Mobile have deactivated your old iD SIM card for some reason. 

I’d suggest talking to iD customer service using online Live Chat, or via their social media pages. 

An adviser needs to check and confirm what’s going on - the advisers work until 8pm on weekdays.

Kash
Rank
Userlevel 7
Badge +7

Hi @benfudge00,

Welcome to the Community!

Just checking if you managed to get in touch with somebody and get some further information?

If you still require assistance, please let us know and we can help you out.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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