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sim not arrived and switch day in just over 24 hours

  • 10 October 2023
  • 2 replies
  • 87 views
Anne T
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I ordered a sim for a new ID mobile contract and arranged to switch my number on 12th October which I thought was plenty of time. My sim hasn’t arrived. I got cut off on live chat and I am worried on Thursday I will have no phone I can use. How can I change my switch day. The information says I can’t change my switch day under 24 hours before

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Best answer by andewhite 11 October 2023, 18:10

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Maybe think about picking-up a replacement iD SIM card from your nearest Currys store @Anne T.

Kash
Rank
Userlevel 7
Badge +7

Hi @Anne T,

Welcome to the Community!

SIM only deliveries can take 5 working days so hopefully you should have it soon if you haven’t received it already.

Alternatively as @andewhite advised, you can visit your local Curry’s store for a replacement.

Please let us know if you require further assistance.

 

Kash

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