Question

sim not received after 8 days

  • 16 October 2023
  • 2 replies
  • 9 views
Silk Goh
Rank

Signed up on 10oct but sim not received but got email saying direct debit deduction will start on 25thoct??? Who am I to contact about this. Very stressful. If this is the way ID mobile operate then I want to cancel the contract 

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Sounds like your item has been lost in-transit @Silk Goh. 
iD SIM orders are sent by Royal Mail without tracking, and usually arrive 3-5 working days after the date of dispatch.

You can get a replacement iD SIM card from any Currys store.
Otherwise, ask using online chat https://idmobile.co.uk/live-chat, which will then be posted to you by Royal Mail again. 

To return your order in the cooling off period, I’d suggest reading the following article.

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Silk Goh,

Welcome to the Community!

We hope that you managed to get this sorted.

If you still require assistance, you can let us know here and we can PM you.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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