7 days ago I ordered a SIM for 12 month contract with ID mobile . I still have not received it.. ID mobile sent it via DPD on 19/9. DPD sent a message on 20/9 saying delayed but should be resolved in 24 hours but I have heard nothing since and looking at tracking on their website it still says the same today. In the meantime, I have received an email from ID mobile saying I am already going to be charged which is clearly wrong.
It is impossible to get through to either DPD or ID mobile on the chat facility. I desperately need the same by this Tuesday 26th of September at the latest. If this is not possible, I wish to cancel the contract as I haven’t received the Sim in the first place.Â
SIM not received but ID mobile already charging me.
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Userlevel 8
+4
Hi
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SIM only orders are typically sent via Royal Mail within 3-5 working days, if it’s being sent by DPD I’d recommend keeping an eye on the tracking number sent by them, does the tracking number mention anything specific?
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Billing would begin upon dispatch of the SIM card.
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Please let us know if you still require assistance with this so we can get in touch.
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Tom
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