On Saturday (31 Dec) I did an upgrade in store. Was with ID mobile and stayed with ID mobile. They did everything for me and I was advised that I did not need a new SiIM as I was keeping my old number and that the contract would automatically transfer over.
It is essential that I keep my old number and I need to be able to make calls and receive them at all times.
I have checked my account and the contacts have been changed and my new plan is showing.
However on Sunday (1 Jan) at 12:22 I recieved a text 'Good news! Your new SIM card is now in the process of bring activated shortly, but thus can take up to 24 hours . We'll send you a text to confirm as soon as the activation is complete."
Not long after receiving this message I was unable to use the phone. Emergency calls only. Not registered on network
I have turned the phone on and off again. Done restart. Put the SIM into a different SIM slot. Put the phone into plane mode for 30+ seconds. Tried the SIM in a different phone. Wiped the SIM with a microfiber cloth. All have made no difference
I need to go out but can not go without not being contactable and I have no landline so orgently need to get this resolved urgently
I really do need to speak with someone.
Best answer by Mohammed
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