Question

sim not working

  • 22 March 2024
  • 1 reply
  • 9 views
Tom Rance
Rank

I received my sim and phone yesterday, all was working, not working now. Have done everything the page suggests, turn off clean and reinsert etc. 

 

Please advise

1 reply

Lauren
Rank
Userlevel 4
Badge

Hi @Tom Rance, it sounds like the SIM you’ve received may be faulty. It’s worth trying a replacement. To test, it may also be worth trying the SIM in another device if that’s possible.

You’ll be able to pick up a replacement SIM at any local Currys store. Alternatively, we’d be able to set up delivery of a replacement free of charge. Let us know if you’d like us to set this up and we’ll be happy to send you a PM.

-Lauren

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